The purpose of this paper is to discuss some of the issues that the project manager faces in the quest to maintain team members’ motivation levels during a project.

Further, this paper suggests a practical technique, grounded in human psychology, for the project manager to better understand team members and what they are thinking.

There are parallels between a project manager trying to understand what motivates team members and a psychologist engaged in dialogue with a client. The main similarity lies in the attempt to better understand what is going on in someone else’s head.

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